It is our Guarantee that your live shipment will arrive from Fishin' Times alive and healthy.
Terms and conditions:
You must contact Fishin' Times via E-mail only within 2 hours of the delivery time as noted in tracking.Â
- Please do not discard deceased product without direct authorization or you will void the guarantee.
- No purchase may be shipped back to Fishin' Times without a RMA. Doing so will void your Guarantee.
- All persons must provide proof of deceased within 24 hours of the delivery time.
- Fishin' Times may require a digital photograph of the deceased as proof
- Orders must be canceled within 24 hours after placing the order and there will be a 20% restocking fee if canceled.
- Fishin' Times may require you to mail us a sample of your water.
- Water must be as follows:
Specific gravity â€“ 1.024-1.026
Ammonia â€“ 0.0 ppm
Nitrite â€“ 0.0 ppm
Nitrate â€“ 0.0-30 ppm
PH â€“ 7.9-8.4
- Guarantee applies to online orders only.
- We will not refund or credit any shipping costs.